Telenet has opened the box of pandora

The biggest internet service provider in Belgium has a problem and the thing is, they initiated the shit they are in right now. They did a campaign for the wrong reasons on the wrong moment. And I’m pretty sure if they thought it trough they wouldn’t have made this fault.

They did a campaign “telenet drukt op de knop“. Which revealed they would “upgrade” their download or upload speed… But people were getting excited telenet would upgrade their traffic limits which wasn’t the case. It’s still about 15 GB a month if I’m not mistaken (I’m not a telenet customer). So if it became clear Telenet would just upgrade the speed, but the datalimit would stay in place. It just fired up the whole discussion about the very limited traffic limit… And now it seems the discussion is more heavily than ever, I’m seeing blogposts, consumer initiatives, facebook groups, fake posters, …

Telenet reacted that just a very small part of the customers need more traffic volume, because there are only a few who cross the allowed limit. Well I’m pretty sure a lot of people just don’t cross the limit just because they know there is a limit. And if they cross the limit they know you’re going to be put on smallband (which is, believe me, hell!) or have to pay for an extra volume pack. Which is pretty ridiculous.

And I’m really not sure people were waiting for faster internet… I’m sure with current download speeds, you can do pretty much everything. So most customers won’t even notice something has changed. That makes it such a useless campaign … and only harms telenet.

Luckily there are alternatives, I switched to Dommel Cityconnect (currently only available in the centre of Leuven). No data limit, 23mbps download speed, 3mbps upload speed, fixed ip, … And it is still cheaper than Telenet. Dommel gives you less service, but more no nonsense internet. Just what I need…


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